Contact with Doctors
If you are experiencing chest pain, difficulty breathing, bleeding, convulsions or vomiting please inform our staff immediately.
Recall & Reminder Systems
You may be contacted by us via phone, text message or mail as part of our ongoing preventative health recall and reminder system. If you do not wish to be part of our clinics or the state or national reminder systems please advise our reception staff.
We understand time is important to you, our reception team will try and advise all patients if there are longer than usual waiting times. Please advise us upon arriving if you are concerned about waiting times. If you have been waiting in the clinic for your appointment for longer than 30 minutes, please advise reception. Our doctors strive to reduce waiting times where possible.
Interpreter & Translating Services
If you require an interpreter for another language other than English or Japanese we can arrange this for you through telephone or on site interpretation with the Translating Interpreter Service – 131 450
If you are hearing impaired and require an interpreter we can arrange this through telephone or on site interpretation with the National Auslan Interpreter Booking Service -1800 246 945
Transferring Medical Records
Please be aware that some clinics may charge a fee to have your records transferred, if you receive an invoice in relation to this you will need to contact the corresponding clinic.
We do not charge a fee to send medical records to other health professionals. A fee may be incurred if medical records are requested by insurance or work cover companies or if a patient requests copies of their records.
If you would like to request a copy of your medical records please do so in writing with your full name, date of birth, signature and contact details. A medical practitioner, solicitor or insurer may request records on your behalf but we will only accept written requests that include your written consent.
Our New Patient Information Form requests patients to sign an agreement for our doctors to discuss a patient’s health care/treatment with other relevant health professionals. Patients always have the right to decline this agreement.
Disclaimer of Non-endorsement: